Client Overview
Short-Term Rental Management Company managing over 50 apartments, primarily in California, US.
Initial Challenge
As the client's business scaled, they faced a ton of guest inquiries about basic staff, despite providing information guides on check-in. They needed a solution to automate repetitive interactions, allowing their team to focus on complex queries and business growth.
Our Approach
We started with a discovery to understand the client's needs and the market landscape. Our goal was to create a tool that would allow the team to upload information and let AI handle common questions while allowing humans to take over the conversation for complex queries.
Development Process
- Market Analysis: We researched existing tools in the short-term rental industry and property management platforms.
- Solution Design: We proposed an MVP - a web platform to manage knowledge bases, track unanswered questions, and easy messaging with a "jump-in" feature.
- Prototyping: We created a UX wireframes in Figma and refined it based on client feedback.
- Tech Stack Decision: We leveraged the client's Poperty Management Platform API to minimize the learning curve and focus on core features.
- Development: Using TypeScript, React.js, Next.js, Postgres, Tremor, and NextUI, we built the solution in 5 weeks.
Key Features
- AI-powered guest communication automation
- Knowledge base management for apartments and company
- Unanswered question tracking for continuous improvement
- Seamless messaging interface with "jump-in" option for support team
- Integration with existing property management platform
Results and Impact
Since we integrated with client's PMS, they started using the solution immidiately, noticing:
- Significant reduction in manual workload
- Enhanced guest satisfaction
- 70% reduction in messages to the Guest Support team
As a result, support team was retrained to focus on business growth, no new support hires are needed, and CEO is happy.
Client Testimonial
"We wanted to solve our problem with software and AI. Lyperio Labs came up with a great solution to let AI answer most of the guests questions. The development process was very smooth with great feedback loops. They wanted to deliver the ideal product, and they succeeded - the software lowered the number of messages to our Guest Support team by 70%!"
— Founder of Short-Term Rental Management Company